Returns & Exchanges
At Dastony, we take pride in the quality of our gourmet nut butters and wellness products; if you are not completely satisfied with your purchase, we offer a 30-day return window for unopened items. Due to the perishable nature of our products, we ensure every request is handled with meticulous care to maintain our high safety standards.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Authorization (RA) number.
Package Securely
Place the unopened jars in their original packaging with sufficient cushioning to prevent breakage during transit, ensuring the RA number is clearly marked on the box.
Ship to Dastony
Send your package to our dedicated returns facility using a trackable shipping service to ensure safe delivery and processing.
Quality Inspection & Refund
Once our team inspects the returned items for seal integrity, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing